847-967-7867

Since sump pumps aren't an everyday purchase, most people are unaware of the right features and benefits to look for in a sump pump system and who the best people are to install it.

We're changing that by making the process simple and easy.

At The Sump Pump Company, we walk you through the process from start to finish. We explain the features and benefits of the various sump pump systems, provide an easy way to have your questions answered, and even allow you to order a new pump system online at a discounted price. When our technician comes to your home he will make sure you've chosen the right system, quickly and cleanly install it, and describe how to operate and maintain it. Then, we back you up with our excellent, no-hassle warranty.

That way you're better informed and can be comfortable knowing you've got the best sump pump system for your home.

And that's our goal - to help you protect your home and valuables and save you the headache of a messy cleanup and potentially costly, time consuming remodel.

Sumn

*All Sump Systems/Prices are based on Availability and Supplies for Routine Swap-Outs Only. Additional Extra Parts and Labor are Extra.

Purchases online that our field technician determines are not the right fit, can be changed to a different product or service and credit or charge your account on the spot.

If unsure about ordering additional items, we can always add items during the technician service visit.

If you change your mind and decide not to have the pump installed during our visit, purchase price will be credited back to you. The only charge incured is the service fee.

We want to help you quickly get the answers you need.

Please find the scenario below that best describes your situation:

I think my sump pump has failed; water seems to be coming out of the sump pit.

Check the power supply to the pump; is the cord unplugged or the circuit breaker tripped?
Locate your discharge pipe; if it has a shutoff valve, make sure that valve is open. Click Here to see pictures of shutoff valves if you're not sure what to look for.
Is water leaking from the discharge pipe, or around the check valve? Click Here to see pictures of check valves if you're not sure what to look for.
Is your sump pit sealed? If not, you can lift the cover to see where the water level is. If it's below the rim of the basin, then the water leak is likely from some other source.
Call us at 847-967-PUMP (7867) or contact us. We're here to help!

NOTE: It can be dangerous to enter a flooded basement due to the potential hazard of live electricity being in contact with the water. If you are not sure if you can safely enter your basement, DON'T! Call a professional (like US!) to assess the situation and act appropriately.

My sump pump seems to be running a lot/it seems to be making a noise I've never heard before/I haven't heard it turn on in awhile.

Check the power supply to the pump; is the cord unplugged or the circuit breaker tripped?
Locate your discharge pipe; if it has a shutoff valve, make sure that valve is open. Click here to see pictures of shutoff valves if you're not sure what to look for.
Do you know how old your sump pump is? The average lifespan for a sump pump is approximately 5-7 years. If your pump is this age or older, it may be time to consider a new one.
Do you know what type of switch you have? Certain styles of switches, such as tethered floats or pressure diaphragm switches, are prone to premature failure.
Does your laundry tub drain into the sump pit? In some cases, we have seen pumps and switches fail due to buildups of soap residue from laundry wastewater.
Are there stones or other debris in the basin? Your sump pump is designed to pump only water – any debris could damage the pump.
If you can lift the sump basin cover, check the water level. If it's near the top, it could indicate a problem.
Call us at 847-967-PUMP (7867) or contact us. We're here to help!

I don't think I have a problem, I just want to make sure everything is ok

We can come out and perform a sump pump inspection and function check, which includes:

We can come out and perform a sump pump inspection and function check. We will:
- Determine if a backup pump system exists.
- Identify make, model and (if possible) age of pump(s).
- Identify type of switch.
- Operate pump(s), ensure adequate water flow and proper turn-on & turn-off points.
- Inspect piping system, check valve, shutoff valve (if applicable).
If necessary, provide recommendations and pricing for a new primary pump and/or backup pump system.
Call us at 847-967-PUMP (7867) or click here to e-mail us. We're here to help!

My sump pump is old/isn't working and I want it replaced.

Our goal is to make the process of choosing a pump system as easy as possible, so we offer two options:

We can come out in-person to your home, assess your individual situation, and make a recommendation. We charge only a nominal service fee to send a technician over. If you desire, we can go ahead and install your new pump system during the same visit.

Or,

You can browse the educational materials on our website, purchase a system online, and simply schedule your installation. We offer discounted pricing ($50 off main pumps, $100 off backup/combo pump systems) to customers who make their purchase online.

We're always available to answer questions, whether we come out to your home or not. If you have a technical question, it will be answered by one of our experienced technicians or by Dave the owner himself, not by a customer service representative reading a script.

If you have any questions, or if you'd like us to come out in person please call us at 847-967-PUMP (7867) or e-mail us if you have any questions at all.

If you know what sump pump system you want installed, or to simply browse our products and pricing, visit our 'purchase online' page here.