Our Warranty

The Sump Pump Company takes great pride installing systems which represent the best balance of price, features, performance and reliability. Our systems are designed to operate for many years without trouble, but like all mechanical devices, the occasional problem can arise. We take warranty service very seriously, because we know your sump pump is a critical protection system.

Our basic limited warranty covers parts and labor, and of course applies only to products furnished and installed by us. Warranty lengths vary depending on the product purchased, and are filled in on the service work order/invoice paperwork before work begins. For primary and backup pump systems, as well as combo pump systems, the warranty length is listed on the website under each product's description.

For backup batteries and all other non-pump products such as check valves, basin covers, piping, etc. the warranty length is one year.

Warranty response is available during normal business hours, Monday – Friday 8:30 A.M. to 4:30 P.M. except Holidays.

The full details of our limited warranty are printed on the back of our service work order/invoice paperwork, which is completed on every project. If you would like to review our limited warranty, please feel free to call us at 847-967-PUMP (7867), or send us a message by clicking the 'contact' button at the top of our web page, and we'll be happy to send a free copy.